EXCHANGE/RETURN POLICY

At Culture Kraft, every piece we create reflects our deep respect for craftsmanship, culture, and conscious design. Rooted in artisanal heritage and a commitment to sustainability, we strive to make your experience with us meaningful and considered. Before initiating a return or exchange, we kindly ask that you review the policy below.

NON-RETURNABLE PRODUCTS

  • Products purchased on sale or through any promotional offer/discount are not eligible for return.
  • However, these items may be exchanged for a different size (subject to availability).
  • If the desired size is unavailable, a credit note will be issued, valid for 1 year from the date of issue.

Please Note: Each of our pieces is thoughtfully handcrafted by skilled artisans using traditional techniques such as natural dyeing, hand embroidery, block printing, patchwork, and other artisanal methods. As a result, slight variations in colour, texture, or pattern may occur. These subtle irregularities are not flaws, but rather the marks of human touch - a testament to the process and craftsmanship that make each piece truly one of a kind.

 

RETURN ELIGIBILITY

  • Returns are accepted within 7 days from the date of delivery.
  • Customised or made-to-order products are not eligible for return.
  • Returned items must be unused, unwashed, undamaged, and in their original condition.
  • All labels, tags, and packaging must remain intact.

 

RETURN PROCESS

  • To initiate a return, please contact us at support@culturekraft.in or via WhatsApp at +91 90042 55183 within 7 days of delivery.
  • Domestic orders: We offer a free return pickup service, subject to availability in your area.
  • International orders: Customers are responsible for return shipping costs.


REFUND PROCESS

  • Once your item passes a quality check at our facility, we will process your refund.
  • Refunds are issued in the form of a credit note for the full amount.
  • Cash refunds are not offered.
  • Credit notes are valid for 1 year from the date of issue.

 

NEED HELP?

We're here to help. For any questions or concerns, feel free to email us at email us at support@culturekraft.in or Whatsapp at +91 9004255183 

Culture Kraft reserves the right to modify or update this policy at its discretion. This policy is applicable to all purchases made through our official channels.

Click Here for Shipping Policy